Privacy Policy

If you are a resident of the Swiss Confederation, please refer to "I. Privacy Policy CH." If you are a resident of the European Union, please refer to "II. Privacy Policy EU."

I. Privacy Policy CH

1. General Information

1.1 What is Personal Data

Personal data refers to information that reveals or may reveal the identity of the user. We adhere to the principle of data minimization. Collection of personal data is avoided to the extent possible.

1.2 Handling of Personal Data

Personal data is processed exclusively in compliance with the principles of lawfulness (Art. 6 (1) DSG; the term "DSG" refers to the Swiss Federal Act on Data Protection), good faith (Art. 6 (2) DSG), proportionality (Art. 6 (2) DSG), and purpose limitation (Art. 6 (3) DSG).

We process personal data to fulfill our business tasks, within the statutorily and contractually regulated framework.

The term "processing" describes any handling of personal data, regardless of the means and procedures applied, particularly the collection, storage, retention, use, modification, disclosure, archiving, deletion, or destruction of data (Art. 5 lit. d. DSG).

The processing of particularly sensitive personal data pursuant to Article 5 (c). DSG or high-risk profiling pursuant to Art. 5 l (f) DSG occurs exclusively when we have received your consent (Art. 6 (7) DSG).

We may use data processors to process your personal data but will generally not disclose personal data to third parties.

The processing of your personal data occurs exclusively within Switzerland or in countries that ensure adequate data protection according to Art. 8 (1) in conjunction with Annex 1 of the Swiss Data Protection Ordinance, unless otherwise specified below. Should personal data be processed in the United States, we ensure that the services we use are certified under the Swiss-U.S. Data Privacy Framework.

1.3 Usage Data

When visiting the website, general technical information is collected. This includes the IP address used, time, duration of visit, browser type, and, if applicable, the referring page. This usage data is registered in a log file for technical reasons and may be used and stored for statistical analysis purposes. There is no linking of this usage data with your other personal data.

1.4 Registration Data

Registration is required for the comprehensive use of our website's functions. Registration data is collected through your corresponding entries and used for the specifically stated purpose according to your consent.

1.5 Duration of Storage

After the purpose for which the data was collected has ended, we store your personal data only as long as required by statutory provisions (particularly tax law).

The following retention periods apply in detail:

Type of data:    Retention period
Tax data:    10 years: The retention period begins at the end of the financial year.

Commercial or business letters (including e-mails and faxes) and other documents, insofar as these are relevant for taxation purposes:    10 years. The retention period begins at the end of the financial year.

Transaction and registration data:    10 years. The retention period begins at the end of the financial year.

Data protection consents for data processing: For the duration of the possibility of asserting rights by the data subject(s).

(Electronic) correspondence that is not relevant for tax purposes: As long as this is necessary for the fulfillment of tasks, unless the processing serves to assert, exercise, or defend legal claims.

Usage data in accordance with section 1.3 of this privacy policy:    6 months

2. Your Rights

2.1 Right to Information

You may request information from us as to whether we process personal data about you. If this is the case, you have a right to information about this personal data and to the further information specified in Art. 25 (2) DSG, provided your right to information is not restricted according to Art. 26 DSG or Art. 27 DSG.

This information is generally free of charge for you; however, the Federal Council may provide for exceptions, e.g., if the effort is disproportionate (Art. 25 (6) DSG).

2.2 Right to Rectification

You have the right to rectification of incorrect personal data concerning you pursuant to Art. 32 (1) DSG, unless a statutory provision precludes this or the personal data is processed for archiving purposes in the public interest.

2.3 Right to Object

You have the right, pursuant to Art. 30 (II b) DSG, to object to data processing and to request cessation of processing or deletion of your data, provided there are no justifying grounds under Art. 31 DSG that preclude this.

2.4 Right to Action for Protection of Personality

Through an action for protection of your personality pursuant to Art. 28, 28a, and 28g-28l of the Swiss Civil Code, you may particularly request that:

a specific data processing be prohibited;
a specific disclosure of personal data to third parties be prohibited;
personal data be deleted or destroyed.

If neither the accuracy nor the inaccuracy of the relevant personal data can be established, you have the right to have a notation of contestation added.

2.5 Right to Data Portability

You have the right, pursuant to Art. 28 DSG, to receive the personal data concerning you, which you have provided to us, in a common format, and you have the right to have this data transferred by us to another controller, provided the processing is based on consent or a contract, the processing is carried out by us using automated procedures, and provided there is no restriction of your right to data release or transfer pursuant to Art. 29 (1) in conjunction with Art. 26 DSG.

2.6 Right of Withdrawal

Insofar as the processing of your personal data is based on consent, you have the right to withdraw this consent, provided no restriction opposes this withdrawal.

2.7 General Information and Right to Lodge a Complaint

The exercise of your above rights is generally free of charge for you. You have the right, pursuant to Art. 49 DSG, to lodge complaints directly with the competent supervisory authority, the Federal Data Protection and Information Commissioner (FDPIC).

3. Data Security

3.1 Data Security

Data processing is designed through technical and organizational measures to ensure compliance with data protection regulations and, in particular, the principles of Art. 6 DSG.

3.2 Information Pursuant to Art. 45c of the Swiss Telecommunications Act (FMG)

Our website uses cookies and similar technologies in which data may be stored. We use only cookies or similar technologies that are technically necessary for the operation of this website (e.g., to ensure the basic functions of the website or to enable essential e-commerce functions). The data collected through cookies is processed in accordance with Art. 6 DSG only to the extent necessary for the stated purposes.

The following technically necessary cookies are used on our website:

Format: Cookie name | Intended use | Runtime | Cookie type

bSession | Measuring system effectiveness | 24 hours | Essential

fedops.logger.sessionId | Tracking session errors and issues | 12 months | Essential

_wixAB3* | Cookie for website testing | 6 months | Essential

server-session-bind | Cookie for API protection | Session | Essential

XSRF-TOKEN | Cookie for fraud detection | Session | Essential

hs | Security cookie for Hive | Session | Essential

svSession | Session cookie for identification | 6 months | Essential

SSR caching | Performance cookie for rendering | 24 hours | Essential

TS* | Cookies for attack detection | Session | Essential

client-session-bind | Cookie for API protection | Session | Essential

You have the right to refuse the use of cookies. You can adjust your browser settings at any time to block or delete cookies. Please note that this may affect the functionality of our website.

4. Newsletter

If you subscribe to our newsletter, we use the required information or information separately provided by you to regularly send you our email newsletter based on your consent.

Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to us via the contact options provided in the imprint or via the unsubscribe link in the newsletter. After unsubscribing, we will delete your email address, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is legally permitted and about which we inform you in this declaration.

5. Presence on Social Media Platforms

We use the following social media platforms for company presentation and communication (express reference is made to the privacy policies and opt-out options linked below).

Facebook (Meta Platforms Ireland Ltd, Merrion Road, Dublin 4, D04 X2K5, Ireland)
Privacy policy: https://www.facebook.com/about/privacy/
Opt-out: https://www.youronlinechoices.com

X (Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland)
Privacy policy: https://twitter.com/de/privacy
Opt-out: https://twitter.com/personalization

Instagram (Meta Platforms Ireland Ltd, Merrion Road, Dublin 4, D04 X2K5, Ireland)
Privacy policy and opt-out: https://instagram.com/about/legal/privacy/

LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland)
Privacy policy https://www.linkedin.com/legal/privacy-policy
Opt-out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

Xing (New Work SE, Am Strandkai 1, 20457 Hamburg, Germany)
Privacy policy and opt-out: https://privacy.xing.com/de/datenschutzerklaerung

YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland)
Privacy policy: https://www.youtube.com/t/privacy/

These social media platforms may process personal data outside Switzerland; in this regard, we refer to the above privacy policies of the social media platforms. The respective social media platforms may create usage profiles based on your usage behavior and resulting interests and actions on your part and store cookies on your computer that contain your usage behavior. If you have an account on the respective social media platform and are logged in, your usage behavior may be stored across devices. Your usage profile can be used to place advertisements that presumably correspond to your interests.

We process personal data exclusively for communication with you via the social media platform you have chosen and for optimizing our online presence, and we ensure that no interests of yours are affected that outweigh these legitimate interests on our part so that the processing of your personal data is proportionate and in good faith (Art. 6 II DSG). Insofar as you have already given effective consent to the respective operator of the social media platform for the corresponding data processing, the processing of your personal data is also based on this consent (Art. 6 VI DSG).

6. Third-Party Services

6.1 External Hosting

Our website was created with the following external service provider and is also hosted with them:

Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv, Israel

The (personal) data collected on this website is transmitted to the servers of the aforementioned third-party provider and stored there, which may include, among others:

IP addresses,
Contact details,
Contract data,
Meta and communication data,
Website accesses,
Date and time of the enquiry,
Time zone difference to Greenwich Mean Time,
Content of the request,
HTTP status code,
amount of data transferred,
Website from which the request comes,
Browser and operating system information

and other data generated via a website.

For the proper technical operation of the website, data connections are established to the following URLs, among others:

frog.wix.com
siteassets.parastorage.com
static.parastorage.com
static.wixstatic.com
sentry-next.wixpress.com

The use of the host is for the purpose of operating the website, for the purpose of fulfilling the contract with our potential and existing customers, and in the interest of a secure, fast, and efficient provision of our online offering by a professional provider. The aforementioned third-party provider will process your data only to the extent necessary to fulfill its service obligations and will follow our instructions regarding this data.

6.2 Social Media Links

We have our own social media pages on third-party providers that can be reached via links from this website. By using the links, you will reach the respective internet pages of the third-party providers (e.g., Facebook, X, Instagram). To avoid unnecessary data transfer, we recommend that you log out of the respective third-party provider before using a corresponding link so that user profiles cannot possibly be created by the third-party provider through the use of the link.

6.3 Zoom

We use the Zoom tool (operated by Zoom Video Communications Inc., 55 Almaden Blvd 6th Floor San Jose, CA 95113, USA) to conduct telephone conferences, online meetings, video conferences, and/or webinars (hereinafter: "Meetings"). When you access/use the Zoom website and/or app, you are in Zoom's area of responsibility. You may need to enter the respective meeting ID and other access data. Zoom may process the following personal data, including outside Swiss and the European Union (particularly in the USA):

User data: First name, last name, telephone, email address, password (if "Single Sign-On" is not used), profile picture,

Meeting metadata: Topic, description, participant IP addresses, device/hardware information,
For recordings: MP4 file of all video, audio, and presentation recordings, M4A file of all audio recordings, text file of the online meeting chat,
When dialing in by telephone: Information on incoming and outgoing phone number, country name, start and end time. Additional connection data such as the IP address of the device may also be stored.
Text, audio, and video data: You may have the option to use the chat, question, or survey functions in an "Online Meeting." In this respect, the text entries you make are processed to display them in the meeting and, if necessary, to record them. To enable the display of video and the playback of audio, data from the microphone of your device and from any video camera of the device are processed accordingly for the duration of the meeting. You can turn off the camera or mute the microphone yourself at any time using the Zoom applications.
Questions asked by participants or results of the meeting, if applicable.

Providing your name or a desired pseudonym is a prerequisite for joining a meeting.

Zoom is used in compliance with the principles of data processing according to Art. 6 DSG, particularly lawfulness, proportionality, and purpose limitation.

If a meeting is to be recorded, this requires the prior consent of each participant.
If you are registered as a user with Zoom, reports about meetings (meeting metadata, telephone dial-in data, questions and answers in webinars, survey function in webinars) can be stored with Zoom for up to one month.

You can view Zoom's privacy policy here: https://explore.zoom.us/de/privacy/

6.4 Sentry.io

We also use the service Sentry.io from Functional Software, Inc., 45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA ("Sentry") to monitor the technical stability of our website and for error analysis.

Sentry automatically captures information about errors and crashes that occur on our website. This may include technical data such as browser type, operating system, URL of the affected page, and details about the error that occurred. In some cases, personal data such as IP addresses or user IDs may also be collected if they are related to the error. The collection of this data serves to identify errors, analyze their causes, and fix them as quickly as possible to ensure the functionality and user-friendliness of our website.

The processing of your data is carried out on the basis of our legitimate interest in maintaining a stable and secure operation of our website. The use of Sentry takes place in compliance with the principles of data processing according to Art. 6 DSG, particularly lawfulness, proportionality, and purpose limitation.

You can view Sentry's privacy policy here: https://sentry.io/privacy/

7. Contact Information

For privacy-related inquiries, you can contact us using the following contact options. Controller within the meaning of the DSG:

ARQ Solutions GmbH

Thalerstrasse 12

9410 Heiden

Email: info@arq-solutions.ch

Telephone: 0041 7822 65438

II. Privacy Policy EU

1. General Information

1.1 What is Personal Data

1.2 Handling of Personal Data

Personal data serves exclusively for the establishment, content design, implementation, or settlement of the contractual relationship (Art. 6 (1 b) GDPR).

Beyond this, personal data is processed only if we have received your consent (Art. 6 (1 a) GDPR) or if it concerns data whose processing is necessary for our legitimate interests, and provided that the balancing shows that no overriding interests, fundamental rights, or freedoms on your part oppose this (Art. 6 I (1 f) GDPR).

We may use data processors to process your personal data, with whom we have concluded a data processing agreement where required, but will generally not disclose the personal data to third parties.

Only for contract fulfillment will the data be passed on to the shipping company charged with delivery, insofar as this is necessary for the delivery of ordered goods. For the processing of payments, the necessary payment data is passed on to the credit institution charged with the payment and, if applicable, to the commissioned and selected payment service provider.

The processing of your personal data takes place in the EU as well as in countries classified as safe or adequate by the EU. Should personal data be processed in the USA, we ensure that the services we use are certified under the "Data Privacy Framework."

1.3 Usage Data

When you access our website, information is automatically sent to the server of our website by the browser used on your device. The following information is technically collected without your intervention and stored in a so-called log file until automatic deletion:

IP address of the requesting computer
Date, time, and duration of access
Name and URL of the retrieved file
Website from which the access takes place (referrer URL)
Browser used and, if applicable, the operating system of your computer and the name of your access provider

The aforementioned data is processed by us for the following purposes:

Ensuring a smooth connection setup of the website
Ensuring comfortable use of our website
Evaluation of system security and stability
Statistical evaluation

There is no linking of this usage data with your other personal data.

1.4 Registration Data

1.5 Duration of Storage

After the purpose for which the data was collected has ended, we store your personal data only as long as required by statutory provisions (particularly tax law).

Type of data: Retention period

Tax data: 10 years: The retention period begins at the end of the financial year.

Commercial or business letters (including e-mails and faxes) and other documents, insofar as these are relevant for taxation purposes: 10 years. The retention period begins at the end of the financial year.

Transaction and registration data: 10 years. The retention period begins at the end of the financial year.

Data protection consents for data processing: For the duration of the possibility of asserting rights by the data subject(s).

(Electronic) correspondence that is not relevant for tax purposes: As long as this is necessary for the fulfillment of tasks, unless the processing serves to assert, exercise, or defend legal claims.

Usage data in accordance with section 1.3 of this privacy policy: 6 months

2. Your Rights

2.1 Right to Information

You may request information from us as to whether we process personal data about you, and if this is the case, you have a right to information about this personal data and to the further information specified in Art. 15 GDPR.

2.2 Right to Rectification

You have the right to rectification of incorrect personal data concerning you and, according to Art. 16 GDPR, may request the completion of incomplete personal data.

2.3 Right to Erasure

You have the right to request from us that personal data concerning you be erased immediately. We are obligated to erase it immediately, especially if one of the following reasons applies:

Your personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
You withdraw your consent on which the processing of your data was based, and there is no other legal basis for the processing.
Your data has been processed unlawfully.

The right to erasure does not exist if your personal data is necessary for the establishment, exercise, or defense of our legal claims.

2.4 Right to Restriction of Processing

You have the right to request from us the restriction of processing of your personal data if

you contest the accuracy of the data and we therefore verify the accuracy,
the processing is unlawful and you refuse erasure and instead request the restriction of use,
we no longer need the data, but you need it for the establishment, exercise, or defense of legal claims,
you have objected to the processing of your data, and it has not yet been determined whether our legitimate grounds override your grounds.

2.5 Right to Data Portability

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit this data to another controller without hindrance from us, provided the processing is based on consent or a contract and the processing is carried out by us using automated procedures.

2.6 Right of Withdrawal and Objection

Insofar as the processing of your personal data is based on consent (Art. 6 (1 a) GDPR), you have the right to withdraw this consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.

Insofar as the processing of your personal data is based on Art. 6 (1 e) GDPR or Art. 6 (1 f) GDPR, you have the right, pursuant to Art. 21 GDPR, to object at any time to the processing of personal data concerning you for reasons arising from your particular situation. We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defense of legal claims.

2.7 General Information and Right to Lodge a Complaint

The exercise of your above rights is generally free of charge for you. You have the right to lodge complaints directly with the supervisory authority responsible for us, the Federal Data Protection and Information Commissioner (FDPIC).

3. Data Security

3.1 Data Security

All data on our website is secured against loss, destruction, access, alteration, and distribution through technical and organizational measures.

3.2 Sessions and Cookies

3.2.1 General

To provide and operate our internet presence, we use cookies and server-side sessions in which certain data may be stored. We ensure that cookies and comparable technologies are used exclusively under the conditions specified below and that access to information already stored in your terminal equipment is only made under these conditions:

3.2.2 Technically Necessary Cookies

Storage or access occurs only if this is absolutely necessary according to Art. 5 III of the ePrivacy Directive (2002/58/EC) to provide you with an information society service explicitly requested by you. This includes, in particular, but not exclusively:

Cookies that are necessary for the basic functionality of our website,
Cookies for storing your session information,
Cookies that serve security and fraud prevention,
as well as cookies that store shopping cart contents or form entries during a session.

The following technically necessary cookies are used on our website:

Format: Cookie name | Intended use | Runtime | Cookie type

bSession | Measurement of system effectiveness | 24 hours | Essential

fedops.logger.sessionId | Tracking session errors and issues | 12 months | Essential

_wixAB3* | Cookie for website testing | 6 months | Essential

server-session-bind | Cookie for API protection | Session | Essential

XSRF-TOKEN | Cookie for fraud detection | Session | Essential

hs | Security cookie for Hive | Session | Essential

svSession | Session cookie for identification | 6 months | Essential

SSR caching | Performance cookie for rendering | 24 hours | Essential

TS* | Cookies for attack detection | Session | Essential

client-session-bind | Cookie for API protection | Session | Essential

3.2.3 Technically Non-Necessary Cookies

Beyond this, storage or access occurs only if you have given us your express consent after being comprehensively and transparently informed about the purposes of data processing.

With your express consent, we also use cookies to personalize content and advertisements, to provide social media functions, and to analyze access to our website. With your consent, we may share information about your use of our website with our partners in the fields of social media, advertising, and analytics. These partners may combine the received data with other information they already possess about you.

For details (e.g., domain, name, duration) of cookies used only based on your consent, please refer to the cookie banner.

4. Newsletter

If you subscribe to our newsletter, we use the required information or information separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 (1 a) GDPR.

5. Presence on Social Media Platforms

We use the following social media platforms for company presentation and communication (express reference is made to the privacy policies and opt-out options linked below).

Facebook (Meta Platforms Ireland Ltd., Merrion Road, Dublin 4, D04 X2K5, Ireland)

Opt-Out: https://www.youronlinechoices.com

X (Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland)

Opt-Out: https://twitter.com/personalization

Instagram (Meta Platforms Ireland Ltd., Merrion Road, Dublin 4, D04 X2K5, Ireland)

LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland)

Opt-Out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

Xing (New Work SE, Am Strandkai 1, 20457 Hamburg, Germany)

YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland)

These social media platforms may process personal data outside the EU; in this regard, we refer to the above privacy policies of the social media platforms. The respective social media platforms may create usage profiles based on your usage behavior and resulting interests and actions on your part and store cookies on your computer that contain your usage behavior. If you have an account on the respective social media platform and are logged in, your usage behavior may be stored across devices. Your usage profile can be used to place advertisements that presumably correspond to your interests.

We process personal data exclusively for communication with you via the social media platform you have chosen and for optimizing our online presence, and we ensure that no interests of yours are affected that outweigh these legitimate interests on our part (Art. 6 (1 f) GDPR). Insofar as you have already given effective consent to the respective operator of the social media platform for the corresponding data processing, the processing of your personal data is also based on this consent (Art. 6 (1 a) GDPR).

6. Third-Party Services

6.1 External Hosting

Our website was created with the following external service provider and is also hosted with them:

Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv, Israel

The (personal) data collected on this website is transmitted to the servers of the aforementioned third-party provider and stored there, which may include, among others:

IP addresses,
Contact data,
Contract data,
Meta and communication data,
Website accesses,
Date and time of request,
Time zone difference to Greenwich Mean Time,
Content of the request,
HTTP status code,
Amount of data transferred,
Website from which the request comes,
Information on browser and operating system

and other data that may be generated via a website.

For the proper technical operation of the website, data connections to the following URLs are established:

frog.wix.com
siteassets.parastorage.com
static.parastorage.com
static.wixstatic.com
sentry-next.wixpress.com

The use of the host is for the purpose of operating the website, for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 (1 b) GDPR), and in the interest of a secure, fast, and efficient provision of our online offering by a professional provider (Art. 6 (1 f) GDPR). The aforementioned third-party provider will process your data only to the extent necessary to fulfill its service obligations and will follow our instructions regarding this data.

6.2 Social Media Links

6.3 Zoom

User data: First name, last name, telephone, email address, password (if "Single Sign-On" is not used), profile picture,
Meeting metadata: Topic, description, participant IP addresses, device/hardware information,
For recordings: MP4 file of all video, audio, and presentation recordings, M4A file of all audio recordings, text file of the online meeting chat,
When dialing in by telephone: Information on incoming and outgoing phone number, country name, start and end time. Additional connection data such as the IP address of the device may also be stored.
Text, audio, and video data: You may have the option to use the chat, question, or survey functions in an "Online Meeting." In this respect, the text entries you make are processed to display them in the meeting and, if necessary, to record them. To enable the display of video and the playback of audio, data from the microphone of your device and from any video camera of the device are processed accordingly for the duration of the meeting. You can turn off the camera or mute the microphone yourself at any time using the Zoom applications.
Questions asked by participants or results of the meeting, if applicable.

Providing your name or a desired pseudonym is a prerequisite for joining a meeting. Here, no interests of users are affected that outweigh this technical necessity of incorporating the tool (Art. 6 (1 f) GDPR).

If a meeting is to be recorded, this requires the prior consent of each participant.

If you are registered as a user with Zoom, reports about meetings (meeting metadata, telephone dial-in data, questions and answers in webinars, survey function in webinars) can be stored with Zoom for up to one month.