Privacy Policy
If you are resident in the Swiss Confederation , we would ask you to take note of "I. Privacy Policy CH". If you are resident in the European Union, we would like to ask you to take note of " II. EU Privacy Policy" .
I. Privacy Policy CH
1. general information
1.1 What is personal data?
Personal data is information that discloses or may disclose the identity of the user. We adhere to the principle of data avoidance. As far as possible, we refrain from collecting personal data.
1.2 Handling of personal data
Personal data is processed exclusively in compliance with the principles of lawfulness (Art. 6 I FADP), good faith (Art. 6 II FADP), proportionality (Art. 6 II FADP) and expediency (Art. 6 III FADP).
We process personal data to fulfil our business tasks within the legally and contractually regulated framework.
The term "processing" describes any handling of personal data, regardless of the means and procedures used, in particular the collection, storage, retention, use, modification, disclosure, archiving, erasure or destruction of data (Art. 5 lit. d. FADP).
The processing of particularly sensitive personal data in accordance with Article 5 lit. c. FADP or high-risk profiling pursuant to Art. 5 lit. f. FADP will only be carried out if we have obtained your consent to do so (Art. 6 VII FADP).
We may use contract processors to process your personal data, but will not pass on your personal data to third parties beyond this.
The processing of your personal data takes place exclusively within Switzerland or in countries that guarantee adequate data protection in accordance with Art. 8 I in conjunction with. Annex 1 of the General Data Protection Regulation, unless otherwise stated below. If personal data is processed in the USA, care is taken to ensure that the services we use are certified under the Swiss-U.S. Data Privacy Framework .
1.3 Usage data
When you visit the website, general technical information is collected. This includes the IP address used, time, duration of the visit, browser type and, if applicable, the originating page. For technical reasons, this usage data is registered in a log file and can be used and stored for the purpose of analysing the statistics of this website. This usage data is not linked to your other personal data.
1.4 Registration data
Registration is required to make full use of the functions of our website. The registration data is collected through your corresponding entries and used for the specifically stated purpose in accordance with your consent
1.5 Duration of storage
After the end of the purpose for which the data was collected, we will only store your personal data for as long as this is required by law (in particular tax law).
In particular, the following retention periods apply:
Type of data: Retention period
Tax data 10 years: The retention period begins at the end of the financial year.
Commercial or business letters (including e-mails and faxes) and other documents, insofar as these are relevant for taxation purposes: 10 years. The retention period begins at the end of the financial year.
Transaction and registration data: 10 years. The retention period begins at the end of the financial year.
Consent to data processing under data protection law: For the duration of the possibility of the assertion of rights by the data subject(s).
(Electronic) correspondence that has no relevance under tax law: For as long as this is necessary for the fulfilment of tasks, unless the processing serves the assertion, exercise or defence of legal claims.
Usage data in accordance with section 1.3 of this privacy policy: 6 months
2. your rights
2.1 Information
You can request information from us as to whether we are processing your personal data. If this is the case, you have a right to information about this personal data and to the further information specified in Art. 25 II FADP, insofar as your right to information is not restricted in accordance with Art. 26 FADP or Art. 27 FADP.
This information is generally free of charge for you, but the Federal Council may provide for exceptions, e.g. if the effort involved is disproportionate (Art. 25 VI FADP).
2.2 Right to rectification
In accordance with Art. 32 I FADP, you have the right to rectification of inaccurate personal data concerning you, provided that this does not conflict with any statutory provision or the personal data is not processed for archiving purposes in the public interest.
2.3 Right of objection
In accordance with Art. 30 para. 2 lit. b. FADP, you have the right to object to data processing and to request that processing be stopped or that your data be deleted, provided that this does not conflict with the justification grounds of Art. 31 FADP.
2.4 Right to sue for the protection of privacy
By way of an action for the protection of your personality pursuant to Art. 28, 28a and 28g-28l of the Civil Code, you may in particular demand that
• certain data processing is prohibited;
• a specific disclosure of personal data to third parties is prohibited;
• personal data is deleted or destroyed.
If neither the accuracy nor the inaccuracy of the personal data concerned can be established, you have the right to have a note of dispute added.
2.5 Right to data portability
In accordance with Art. 28 FADP, you have the right to receive the personal data concerning you that you have provided to us in a commonly used format and you have the right to have this data transferred by us to another controller, provided that the processing is based on consent or a contract, the processing is carried out by us using automated procedures and, in addition, there is no restriction on your right to data disclosure or transfer in accordance with Art. 29 I in conjunction with Art. 26 FADP. Art. 26 DSG exists.
2.6 Right of cancellation
If the processing of your personal data is based on consent, you have the right to revoke this consent, provided that this revocation does not conflict with any restrictions.
2.7 General information and right of appeal
Exercising your above rights is generally free of charge for you. In accordance with Art. 49 FADP, you have the right to lodge complaints directly with the competent supervisory authority, the Federal Data Protection and Information Commissioner (FDPIC).
3. data security
3.1 Data security
Data processing is designed through technical and organisational measures in such a way that the data protection regulations and in particular the principles of Art. 6 FADP are complied with.
3.2 Information in accordance with Art. 45c of the Telecommunications Act (TCA)
Our website uses cookies and similar technologies in which data can be stored. We only use cookies or similar technologies that are technically necessary for the operation of this website (e.g. to guarantee the basic functions of the website or to enable essential e-commerce functions). The data collected by cookies is processed in accordance with Art. 6 of the Data Protection Act (DSG) only to the extent necessary for the stated purposes.
The following technically necessary cookies are used on our website:
Format: Cookie name | Intended use | Runtime | Cookie type
bSession | Measurement of system effectiveness | 24 hours | Essential
fedops.logger.sessionId | Tracking of session errors and problems | 12 months | Essential
_wixAB3* | Cookie for website tests | 6 months | Essential
server-session-bind | Cookie for API protection | Session | Essential
XSRF-TOKEN | Cookie for fraud detection | Session | Essential
hs | Security cookie for Hive | Session | Essential
svSession | Session cookie for identification | 6 months | Essential
SSR caching | Performance cookie for rendering | 24 hours | Essential
TS* | Cookies for attack detection | Session | Essential
client-session-bind | Cookie for API protection | Session | Essential
You have the right to refuse the use of cookies. You can adjust your browser settings at any time to block or delete cookies. Please note that this may affect the functionality of our website.
4th Newsletter
If you register for our newsletter, we will use the data required for this or separately provided by you to send you our e-mail newsletter regularly on the basis of your consent.
Unsubscribing from the newsletter is possible at any time and can be done either by sending us a message via the contact options provided in the legal notice or via the link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
5. presence on social media platforms
We use the following social media platforms for company presentation and communication (explicit reference is made to the data protection declarations and opt-out options linked below).
Facebook (Meta Platforms Ireland Ltd, Merrion Road, Dublin 4, D04 X2K5, Ireland)
Privacy policy: https://www.facebook.com/about/privacy/
Opt-out: https://www.youronlinechoices.com
X (Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland)
Privacy policy: https://twitter.com/de/privacy
Opt-out: https://twitter.com/personalization
Instagram (Meta Platforms Ireland Ltd, Merrion Road, Dublin 4, D04 X2K5, Ireland)
Privacy policy and opt-out: https://instagram.com/about/legal/privacy/
LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland)
Privacy policy https://www.linkedin.com/legal/privacy-policy
Opt-out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
Xing (New Work SE, Am Strandkai 1, 20457 Hamburg, Germany)
Privacy policy and opt-out: https://privacy.xing.com/de/datenschutzerklaerung
YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland)
Privacy policy: https://www.youtube.com/t/privacy/
These social media platforms may process personal data outside Switzerland; in this respect, we refer you to the above data protection declarations of the social media platforms. The respective social media platforms may be able to create user profiles from your usage behaviour and the resulting interests and actions on your part and store cookies on your computer in which your usage behaviour is stored. If you have an account on the respective social media platform and are logged in, your usage behaviour can even be stored independently of your device. Your user profile can be used, for example, to place adverts that presumably correspond to your interests.
We process the personal data exclusively for communication with you via the social media platform you have selected and to optimise our online presence and ensure that no interests on your part are affected here that outweigh these legitimate interests on our part, so that the processing of your personal data is carried out proportionately in good faith (Art. 6 II FADP). If you have already given the respective operator of the social media platform effective consent to the corresponding data processing, your personal data will also be processed on the basis of this consent (Art. 6 VI FADP).
6. services from third-party providers
6.1 External hosting
Our website was created with the following external service provider and is also hosted by them:
Wix.com Ltd, 40 Namal Tel Aviv St., Tel Aviv, Israel
Privacy policy: https://de.wix.com/about/privacy
The (personal) data collected on this website is transmitted to the servers of the aforementioned third-party provider and stored there, including
• IP addresses,
• Contact details,
• Contract data,
• Meta and communication data,
• Website accesses,
• Date and time of the enquiry,
• Time zone difference to Greenwich Mean Time,
• Content of the request,
• HTTP status code,
• amount of data transferred,
• Website from which the request comes,
• Browser and operating system information
and other data generated via a website.
For the proper technical operation of the website, data connections are established to the following URLs, among others:
• frog.wix.com
• siteassets.parastorage.com
• static.parastorage.com
• static.wixstatic.com
• sentry-next.wixpress.com
The hoster is used for the purpose of operating the website, for the purpose of fulfilling the contract with our potential and existing customers and in the interest of a secure, fast and efficient provision of our online offer by a professional provider. The above-mentioned third-party provider will only process your data to the extent necessary to fulfil its performance obligations and follow our instructions with regard to this data.
6.2 Social media links
We have our own social media pages for the third-party providers that can be reached via links from this website. Using the links will take you to the respective websites of the third-party providers (e.g. Facebook, X, Instagram). To avoid unnecessary data transfer, we recommend that you log out of the respective third-party provider before using a link so that usage profiles cannot be created by the third-party provider simply by using the link.
6.3 Zoom
We use the Zoom tool (operated by Zoom Video Communications Inc., 55 Almaden Blvd 6th Floor San Jose, CA 95113, USA) to conduct telephone conferences, online meetings, video conferences and/or webinars (hereinafter: "Meetings"). If you access/use the Zoom website and/or app, you are within Zoom's area of responsibility. You may have to enter the respective Meeting ID and other access data. Zoom may process the following personal data, including outside the European Union (in particular the USA):
• User data: First name, surname, telephone, e-mail address, password (if "single sign-on" is not used), profile picture,
• Meeting metadata: Topic, description, participant IP addresses, device/hardware information
• For recordings: MP4 file of all video, audio and presentation recordings, M4A file of all audio recordings, text file of the online meeting chat
• When dialling in with the telephone: information on the incoming and outgoing call number, country name, start and end time. If necessary, further connection data such as the IP address of the device can be saved.
• Text, audio and video data: You may have the opportunity to use the chat, question or survey functions in an "online meeting". In this respect, the text entries you make are processed in order to display them in the meeting and, if necessary, to log them. In order to enable the display of video and the playback of audio, the data from the microphone of your end device and from any video camera of the end device will be processed accordingly for the duration of the meeting. You can switch off or mute the camera or microphone yourself at any time via the Zoom applications.
• Any questions asked by the participants or results of the meeting
Entering your name or a desired pseudonym is a prerequisite for joining a meeting.
Zoom is used in compliance with the principles of data processing pursuant to Art. 6 FADP, in particular lawfulness, proportionality and purpose limitation.
If a meeting is to be recorded, this requires the prior consent of each participant.
If you are registered with Zoom as a user, reports on meetings (meeting metadata, telephone dialling data, questions and answers in webinars, survey function in webinars) can be stored for up to one month at Zoom.
You can view Zoom's privacy policy here: https://explore.zoom.us/de/privacy/
6.4 Sentry.io
We also use the Sentry.io service of Functional Software, Inc, 45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA ("Sentry") to monitor the technical stability of our website and to analyse errors.
Sentry automatically collects information about errors and crashes that occur on our website. This may include technical data such as browser type, operating system and the URL of the affected page and details of the error that occurred. In some cases, personal data such as IP addresses or user IDs may also be collected if they are related to the error. The purpose of collecting this data is to identify errors, analyse their causes and rectify them as quickly as possible in order to ensure the functionality and user-friendliness of our website.
Your data is processed on the basis of our legitimate interest in maintaining the stable and secure operation of our website. Sentry is used in compliance with the principles of data processing pursuant to Art. 6 FADP, in particular lawfulness, proportionality and purpose limitation.
You can view Sentry's privacy policy here: https://sentry.io/privacy/
7. making contact
To contact us regarding data protection, you are welcome to use the following contact options. Responsible in the sense of the DSG:
ARQ Solutions GmbH
Thalerstrasse 12
9410 Heiden
E-mail: info@arq-solutions.ch
Phone: 0041 7822 65438
II. data protection declaration EU
1. general information
1.1 What is personal data?
Personal data is information that discloses or may disclose the identity of the user. We adhere to the principle of data avoidance. As far as possible, we refrain from collecting personal data.
1.2 Handling of personal data
Personal data is used exclusively to establish the contract, organise its content, implement or process the contractual relationship (Art. 6 I p. 1 b GDPR).
In addition, personal data will only be processed if we have received your consent to do so (Art. 6 I p. 1 a GDPR) or if the processing of the data is necessary for our legitimate interests and if the balancing of interests shows that there are no overriding interests, fundamental rights or freedoms on your part to the contrary (Art. 6 I p. 1 f GDPR).
We may use processors to process your personal data, with whom we have concluded a contract for order processing where necessary, but we will not pass on personal data to third parties beyond this.
The data will only be passed on to the shipping company commissioned with the delivery for the fulfilment of the contract, insofar as this is necessary for the delivery of ordered goods. In order to process payments, the necessary payment data will be passed on to the credit institution commissioned with the payment and, if applicable, to the commissioned and selected payment service provider.
Your personal data is processed in the EU and in countries categorised as safe or appropriate by the EU. If personal data is processed in the USA, care is taken to ensure that the services we use are certified under the "Data Privacy Framework".
1.3 Usage data
When you visit our website, the browser used on your device automatically sends information to the server of our website. For technical reasons, the following information is collected without any action on your part and stored in a log file until it is automatically deleted:
• IP address of the requesting computer
• Date, time and duration of access
• Name and URL of the retrieved file
• Website from which the access is made (referrer URL)
• Browser used and, if applicable, the operating system of your computer and the name of your access provider
We process the aforementioned data for the following purposes:
• Ensuring a smooth connection to the website
• Ensuring a comfortable use of our website
• Evaluation of system security and stability
• Statistical analysis
This usage data is not linked to your other personal data.
1.4 Registration data
Registration is required for the comprehensive use of the functions of our website. The registration data is collected through your corresponding entries and used for the specifically stated purpose in accordance with your consent (Art. 6 I p. 1 a GDPR).
1.5 Duration of storage
After the end of the purpose for which the data was collected, we only store your personal data for as long as this is required by law (in particular tax law).
In particular, the following retention periods apply:
Type of data: Retention period
Tax data 10 years: The retention period begins at the end of the financial year.
Commercial or business letters (including e-mails and faxes) and other documents, insofar as these are relevant for taxation purposes: 10 years. The retention period begins at the end of the financial year.
Transaction and registration data: 10 years. The retention period begins at the end of the financial year.
Consent to data processing under data protection law: For the duration of the possibility of the assertion of rights by the data subject(s).
(Electronic) correspondence that has no relevance under tax law: For as long as this is necessary for the fulfilment of tasks, unless the processing serves the assertion, exercise or defence of legal claims.
Usage data in accordance with section 1.3 of this privacy policy: 6 months
2. your rights
2.1 Information
You can request information from us as to whether we process personal data about you and, if this is the case, you have a right to information about this personal data and to the further information specified in Art. 15 GDPR.
2.2 Right to rectification
You have the right to rectification of inaccurate personal data concerning you and may request the completion of incomplete personal data in accordance with Art. 16 GDPR.
2.3 Right to cancellation
You have the right to demand that we erase the personal data concerning you without undue delay. We are obliged to delete this data immediately, in particular if one of the following reasons applies:
• Your personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
• You withdraw your consent on which the processing of your data was based and there is no other legal basis for the processing.
• Your data has been processed unlawfully.
The right to erasure does not exist if your personal data is required for the assertion, exercise or defence of our legal claims.
2.4 Right to restriction of processing
You have the right to demand that we restrict the processing of your personal data if
• you dispute the accuracy of the data and we therefore check the accuracy,
• the processing is unlawful and you oppose the erasure and request the restriction of use instead
• we no longer need the data, but you need it for the establishment, exercise or defence of legal claims,
• you have objected to the processing of your data and it is not yet certain whether our legitimate reasons outweigh your reasons.
2.5 Right to data portability
You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another controller without hindrance from us, where the processing is based on consent or on a contract and the processing is carried out by automated means.
2.6 Right of cancellation and objection
If the processing of your personal data is based on consent (Art. 6 I p. 1 a GDPR), you have the right to withdraw this consent at any time. This does not affect the lawfulness of the processing carried out on the basis of the consent until revocation.
Insofar as the processing of your personal data is based on Art. 6 I p. 1 e GDPR or Art. 6 I p. 1 f GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation in accordance with Art. 21 GDPR. We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.
2.7 General information and right of appeal
The exercise of your above rights is generally free of charge for you. In the event of complaints, you have the right to contact the supervisory authority responsible for us, the state data protection officer.
3. data security
3.1 Data security
All data on our website is protected by technical and organisational measures against loss, destruction, access, modification and dissemination.
3.2 Sessions and cookies
3.2.1 General information
To provide and operate our website, we use cookies and server-side sessions in which certain data can be stored. We ensure that cookies and similar technologies are only used under the following conditions and that information already stored in your end device is only accessed under these conditions:
3.2.2 Technically necessary cookies
Storage or access only takes place if this is absolutely necessary in accordance with Art. 5 III of the ePrivacy Directive (2002/58/EC) in order to provide you with an information society service that you have expressly requested. This includes in particular, but is not limited to
• Cookies that are required for the basic functionality of our website,
• Cookies to store your session information,
• Cookies used for security and fraud prevention,
• and cookies that store shopping basket content or form details during a session.
The following technically necessary cookies are used on our website:
Format: Cookie name | Intended use | Runtime | Cookie type
bSession | Measurement of system effectiveness | 24 hours | Essential
fedops.logger.sessionId | Tracking of session errors and problems | 12 months | Essential
_wixAB3* | Cookie for website tests | 6 months | Essential
server-session-bind | Cookie for API protection | Session | Essential
XSRF-TOKEN | Cookie for fraud detection | Session | Essential
hs | Security cookie for Hive | Session | Essential
svSession | Session cookie for identification | 6 months | Essential
SSR caching | Performance cookie for rendering | 24 hours | Essential
TS* | Cookies for attack detection | Session | Essential
client-session-bind | Cookie for API protection | Session | Essential
3.2.3 Technically unnecessary cookies
In addition, data will only be stored or accessed if you have previously given us your express consent after you have been comprehensively and transparently informed about the purposes of data processing.
With your express consent, we also use cookies to customise content and advertisements, to provide social media functions and to analyse access to our website. With your consent, we may share information about your use of our website with our social media, advertising and analytics partners. These partners may combine the data they receive with other information they already have about you.
Details (e.g. domain, name, duration) of the cookies used only on the basis of your consent can be found in the cookie banner.
4th Newsletter
If you register for our newsletter, we will use the data required for this or separately provided by you to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 I p. 1 a GDPR.
Unsubscribing from the newsletter is possible at any time and can be done either by sending us a message via the contact options provided in the legal notice or via the link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
5. presence on social media platforms
We use the following social media platforms for company presentation and communication (explicit reference is made to the data protection declarations and opt-out options linked below).
Facebook (Meta Platforms Ireland Ltd, Merrion Road, Dublin 4, D04 X2K5, Ireland)
Privacy policy: https://www.facebook.com/about/privacy/
Opt-out: https://www.youronlinechoices.com
X (Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07,
Ireland)
Privacy policy: https://twitter.com/de/privacy
Opt-out: https://twitter.com/personalization
Instagram (Meta Platforms Ireland Ltd, Merrion Road, Dublin 4, D04 X2K5, Ireland)
Privacy policy and opt-out: https://instagram.com/about/legal/privacy/
LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland)
Privacy policy https://www.linkedin.com/legal/privacy-policy
Opt-out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
Xing (New Work SE, Am Strandkai 1, 20457 Hamburg, Germany)
Privacy policy and opt-out: https://privacy.xing.com/de/datenschutzerklaerung
YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland)
Privacy policy: https://www.youtube.com/t/privacy/
These social media platforms may process personal data outside the EU; in this respect, we refer you to the above data protection declarations of the social media platforms. The respective social media platforms may be able to create user profiles from your usage behaviour and the resulting interests and actions on your part and store cookies on your computer in which your usage behaviour is stored. If you have an account on the respective social media platform and are logged in, your usage behaviour can even be stored independently of your device. Your user profile can be used, for example, to place adverts that presumably correspond to your interests.
We process the personal data exclusively for communication with you via the social media platform you have selected and to optimise our online presence and ensure that no interests on your part are affected here that outweigh this legitimate interest on our part (Art. 6 I p. 1 f GDPR). If you have already given the respective operator of the social media platform effective consent to the corresponding data processing, your personal data will also be processed on the basis of this consent (Art. 6 I p. 1 a GDPR).
6. services from third-party providers
6.1 External hosting
Our website was created with the following external service provider and is also hosted by them:
Wix.com Ltd, 40 Namal Tel Aviv St., Tel Aviv, Israel
Privacy policy: https://de.wix.com/about/privacy
The (personal) data collected on this website is transmitted to the servers of the aforementioned third-party provider and stored there, including
• IP addresses,
• Contact details,
• Contract data,
• Meta and communication data,
• Website accesses,
• Date and time of the enquiry,
• Time zone difference to Greenwich Mean Time,
• Content of the request,
• HTTP status code,
• amount of data transferred,
• Website from which the request comes,
• Browser and operating system information
and other data generated via a website.
For the proper technical operation of the website, data connections are established to the following URLs, among others:
• frog.wix.com
• siteassets.parastorage.com
• static.parastorage.com
• static.wixstatic.com
• sentry-next.wixpress.com
The hoster is used for the purpose of operating the website, for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 I p. 1 b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 I p. 1 f GDPR). The above-mentioned third-party provider will only process your data to the extent necessary to fulfil its performance obligations and follow our instructions with regard to this data.
6.2 Social media links
We have our own social media pages for the third-party providers that can be reached via links from this website. Using the links will take you to the respective websites of the third-party providers (e.g. Facebook, X, Instagram). To avoid unnecessary data transfer, we recommend that you log out of the respective third-party provider before using a link so that usage profiles cannot be created by the third-party provider simply by using the link.
6.3 Zoom
We use the Zoom tool (operated by Zoom Video Communications Inc., 55 Almaden Blvd 6th Floor San Jose, CA 95113, USA) to conduct telephone conferences, online meetings, video conferences and/or webinars (hereinafter: "Meetings"). If you access/use the Zoom website and/or app, you are within Zoom's area of responsibility. You may have to enter the respective Meeting ID and other access data. Zoom may process the following personal data, including outside the European Union (in particular the USA):
• User data: First name, surname, telephone, e-mail address, password (if "single sign-on" is not used), profile picture,
• Meeting metadata: Topic, description, participant IP addresses, device/hardware information
• For recordings: MP4 file of all video, audio and presentation recordings, M4A file of all audio recordings, text file of the online meeting chat
• When dialling in with the telephone: information on the incoming and outgoing call number, country name, start and end time. If necessary, further connection data such as the IP address of the device can be saved.
• Text, audio and video data: You may have the opportunity to use the chat, question or survey functions in an "online meeting". In this respect, the text entries you make are processed in order to display them in the meeting and, if necessary, to log them. In order to enable the display of video and the playback of audio, the data from the microphone of your end device and from any video camera of the end device will be processed accordingly for the duration of the meeting. You can switch off or mute the camera or microphone yourself at any time via the Zoom applications.
• Any questions asked by the participants or results of the meeting
Entering your name or a desired pseudonym is a prerequisite for joining a meeting.
No user interests are affected here that outweigh the technical necessity of integrating the tool (Art. 6 I p. 1 f GDPR).
If a meeting is to be recorded, this requires the prior consent of each participant.
If you are registered with Zoom as a user, reports on meetings (meeting metadata, telephone dialling data, questions and answers in webinars, survey function in webinars) can be stored for up to one month at Zoom.
You can view Zoom's privacy policy here: https://explore.zoom.us/de/privacy/
6.4 Sentry.io
We also use the Sentry.io service of Functional Software, Inc, 45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA ("Sentry") to monitor the technical stability of our website and to analyse errors.
Sentry automatically collects information about errors and crashes that occur on our website. This may include technical data such as browser type, operating system and the URL of the affected page and details of the error that occurred. In some cases, personal data such as IP addresses or user IDs may also be collected if they are related to the error. The purpose of collecting this data is to identify errors, analyse their causes and rectify them as quickly as possible in order to ensure the functionality and user-friendliness of our website.
Your data is processed on the basis of our legitimate interest in maintaining the stable and secure operation of our website. This does not affect any interests of users that outweigh the technical necessity of integrating the service (Art. 6 I p. 1 f GDPR).
You can view Sentry's privacy policy here: https://sentry.io/privacy/
7. making contact
To contact us regarding data protection, you are welcome to use the following contact options. Controller within the meaning of the GDPR:
ARQ Solutions GmbH
Thalerstrasse 12
9410 Heiden, Swiss Confederation
E-mail: info@arq-solutions.ch
Phone: 0041 7822 65438